Find support
Please click on the relevant country below to open up a list of organisations who may be able to support or advise you (although we cannot guarantee that organisations will have the capacity to support individuals at any given time). If you have had negative experiences with any of the organisations you see listed below, please let us know by emailing hatecrimes@lgbti-era.org
Albania
| Aleanca | https://www.aleancalgbt.org/ | Contact Livia Zotrija on aleanca.al@gmail.com or call +355692355774 | Providing basic information, guidance or advice regarding their rights and available support services, psycho-social support; legal counseling, health services. |
| Streha | https://strehacenter.org/ | Contact Esmeralda Kumanaku on strehalgbt@gmail.com or call +355676173205 | Providing basic information, guidance or advice regarding their rights and available support services, psycho-social support; legal counseling, health service |
| SOS Helpline | www.soslgbt.al | You can chat through the website, or you can email aleanca.al@gmail.com for information. | SOS-LGBT is the first online counseling line for LGBT people in Albania and their families |
| Lilium – Crisis management center for cases of sexual violence | https://childhub.org/en/child-protection-online-library/lilium-crisis-management-center-cases-sexual-violence | info@childhub.org | The LILIUM Center, named after a flower, is the first crisis management center for sexual violence cases in Albania that provides integrated services to victims of sexual violence. |
Bosnia & Herzegovina
| Tuzla Open Center | http://toc.ba/ | Contact Dina Bajrektarević on toc@toc.ba, call 061 082 888 or visit Dragiše Trifkovića 2 75000 Tuzla, BiH. |
Services cover Tuzla canton: Tuzla city. General support and advice including providing a safe space and organising social events for the LGBTI community. |
| Ministry of Internal Affairs of Tuzla Canton | Contact kontakt@muptk.ba, call 035 255 538 or visit Turalibegova bb, 75000 Tuzla, BiH | For assistance in filing a case. Please note: not all officers may be sensitised to the needs of the LGBTQI+ community, although people have tended to have positive experiences in the past. | |
| Sarajevo Open Centre | Contact pravnosavjetovanje@soc.ba, call 033/551-000 or 062/123-561, or visit Podgaj 14 71000 Sarajevo, BiH. |
Services cover the whole country. We provide a community service that informs and supports LGBTI people in BiH regarding their human rights, ways of using existing laws in BiH that protect them and mechanisms for exercising those rights. |
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| Amica Educa | https://www.amicaeduca.ba/ | Contact info@amicaeduca.ba, call 387 (035) 248-911, 387 (035) 248-910 or 387 (035) 257-366, or visit Klosterska br 13 75000 Tuzla, BiH. | Psychosocial support services, covering Tuzla city. |
| The Institution of Human rights Ombudsman of Bosnia and Herzegovina | Email address: ombudsmen@ombudsmen.gov.ba
Banja Luka: Sarajevo: Mostar: Brčko: Livno: |
Considers cases related to poor functioning or violation of human rights committed by any body of BiH. | |
| Employment Service of Tuzla Canton | http://szztk.ba/ | Contact info@szztk.ba, call 035 306 440 or visit Bosne Srebrene bb, 7500 Tuzla, BiH. | Tuzla canton only. Providing information about labor supply, open job calls and self-employment projects. |
| Citizens’ Association Viva Žena, Tuzla | https://www.vivezene.ba/ | Contact vivezene@bih.net.ba, call 035 224-310 or visit Alekse Santica bb 75000 Tuzla, BiH. | Providing psycho-social assistance and support to victims of war, torture and violence. |
Croatia
| Lori | http://www.lori.hr/hr/ | Contact loricure@yahoo.com, call +385 91 492 4133 or visit Janeza Trdine 7/4, Rijeka. | General support and advice including legal advice and representation, and psychological support services. |
| Domine | https://www.domine.hr/ | Contact domine@domine.hr or visit Bosanska 4, Split. | Domine focuses on promoting women’s rights. They can provide general support, legal advice, and psychological support services. |
| Centar za mirovne studije | https://dostajemrznje.org/ | Contact cms@cms.hr, call +385 1 482 00 94 or visit Selska cesta 112a, Zagreb. | General information, guidance or advice regarding your rights and available support services. |
| Iskorak | https://www.iskorak.hr/tko-smo-mi/ | Contact info@iskorak.hr, call +385 91 244 4666 or visit Šenoina 26, Zagreb. | General information, guidance or advice regarding your rights and available support services. |
| Trans Aid | http://transaid.hr/ | Contact info@transaid.hr, call +38515514207 or visit Krapinska ulica 27, Zagreb. | Providing support services to the Trans community, including psychological support. |
| Zagreb Pride | rozimegafon.org | Contact Franko Dota on info@zagreb-pride.net or visit Andrije Žaje 43A, Zagreb | General support and advice including legal advice and psychological support services. |
| Ženska soba | https://zenskasoba.hr/hr/zenska-soba/ | Contact zenskasoba@zenskasoba.hr or visit Maksimirska cesta 51A, Zagreb | General support and advice including psychological support. |
| LGBT Centar Split | https://lgbtcentarsplit.org/ | Contact Petar Dukić on lgbtcentarsplit@gmail.com or visit us at Ulica Kralja Tomislava 8a, Split. | General information, guidance or advice regarding your rights and available support services. |
Kosovo
| CSGD | https://csgd-ks.org/ | For general enquiries, contact Arber Nuhiu, Rajmonda Sylbije, Rita Selimi, or Arben Fejza by emailing info@csgd-ks.org or calling +38349112223
For psychosocial support, contact Rita Selimi on info@csgd-ks.org or by calling +38349940947 |
General support and advice including legal advice and support with reporting an incident. In-person services available in Pristina only. |
Montenegro
| Queer Montenegro | Contact Danijel Kalezić on kalezic.danijel@gmail.com or by calling +382 68 309 399. You can visit us in person at Oktobarske revoluciije 78, 81000 Podgorica, Montenegro. | General support and advice including legal advice and representation, and support groups. | |
| Juventas | http://juventas.me/ | Email juventas@t-com.me or juventascg@gmail.com | General support and advice including around your rights, and psychological support services. |
| Asocijacija Spektra | https://asocijacijaspektra.org/ |
Contact Nikola Ilić on nikola.ilic@asocijacijaspektra.org or call +382 68 426 695. You can visit us in person at Oktobarske revoluciije 78, 81000 Podgorica, Montenegro. For employment support, please contact Jovan Ulićević on jovan.ulicevic@asocijacijaspektra.org or by calling +382 67 135 205 |
General support and advice including legal advice, support with reporting an incident, psychosocial support, support to accompany you to appointments, and employment support. |
North Macedonia
| Helsinki Committee for Human Rights | https://mhc.org.mk/ | Contact Vildan Drpljanin on Vildan.Drpljanin@mhc.org.mk or Jovana on jovana.jovanovska@mhc.org.mk | General support and advice including legal advice, support with reporting an incident, and support with finding employment. |
| Coalition Margins | coalition.org.mk |
For general support and legal aid enquiries, please contact Dragana Drndarevska on dragana.coalition@gmail.com For psychological support, contact Elena Petrovska on elena.coalition@gmail.com |
General support and advice including legal advice, support with reporting an incident, psychosocial support. |
| HERA | https://hera.org.mk/ | Contact Tona Kareva on tonakareva.tk@gmail.com or hera@hera.org.mk or call +389 (0)2 3290 395 | Support for people living with HIV and HIV testing services. |
| HOPS – Healthy Options Skopje | https://hops.org.mk/ |
For legal advice, contact Margarita Gligorovska on mgligoroska@yahoo.com For psychosocial support services, contact Silvana Naumova on silvanan@hops.org.mk or Таtjana Stoimenovska on tanjas@hops.org.mk |
The mission of HOPS is the promotion, respect and protection of human rights and freedoms due to advancement of health and socioeconomic status of all people, especially drug users, sex workers and other marginalized communities. They can provide general support and advice including legal advice and support with reporting an incident, as well as psychological support services. |
| LGBTI Support Center | http://lgbti.mk/ | Contact Vildan Drpljanin on Vildan.Drpljanin@mhc.org.mk | General support including help in need of medcal intervention due to a physcial incident or sexual assault. |
| MYLA | https://myla.org.mk/ | Contact Aleksandra Cvetanovska on acvetanovska@myla.org.mk | The Macedonian Young Lawyers Association specialise in documenting human trafficking and free legal aid in acquisition of citizenship, personal documents, migration, seeking asylum etc. |
| Network for protection against discrimination | Contact Dragana Drndarevska on dragana.coalition@gmail.com | General support and advice including legal advice and support with reporting an incident. | |
| Open Gate (member of La Strada International) | https://lastrada.org.mk/ | Contact Maja Varoshlija on lastrada@lastrada.org.mk | Providing shelter and care for victims of trafficking, informative/preventive support through an SOS Line. |
| Shelter Center – Safe House | Contact Jovana on jovana.jovanovska@mhc.org.mk | Providing housing and shelter for the LGBTI community. | |
| Subversive Front | http://s-front.org.mk/ | Contact Stefan Petrovski on spetrovski@s-front.org.mk | Subversive Front is a community-engaged organization that aims to promote justice, freedom and equality for the members of the sexual and gender minorities in North Macedonia through the principles of accountability, solidarity, and inclusivity. They can provide general support and advice including legal advice and support with reporting an incident. |
| Stronger Together | Contact sanja_jovanovik@hotmail.com | General support and advice including legal advice and support with reporting an incident. | |
| Skopje Queer Centre |
Contact for guidance and rights advice contact david.tasevski@hotmail.com For psychosocial support services contact Ivana Kostovska on ikostovska@s-front.org.mk |
General support and advice. | |
| STAR-STAR | www.starsexwork.org | Help with finding support for sex-workers who have experienced a hate incident. | |
| EGAL | https://egal.mk/ | Contact Aleksandar Mircevski on mirceski82@gmail.com | General support and advice including legal advice and support with reporting an incident. |
Serbia
| Da Se Zna! | dasezna.lgbt | Contact Nikola Planojević on nikola@dasezna.lgbt or visit Radoslava Grujića 3 | For general support for the LGBTI community. We can support people from across Serbia via telephone and e-mail; we can support people in Belgrade in person as well. |
| Contact Miloš Kovačević on milos@dasezna.lgbt | For legal advice, filing criminal charges, complaints and other legal responses on anti-LGBT+ incidents to relevant institutions. | ||
| Contact Tijana Mirkovic on tijana@dasezna.lgbt or 061 61 44 323 | We can provide 10 individual session with LGBT+ friendly therapist; Every Thursday from 18-20h anybody can anonymously chat with LGBT+ friendly therapist via www.dasezna.lgbt | ||
| Geten | Contact Isak Bjeletic on tranforum.rs@gmail.com or visit Brace Baruh 20b Belgrade | Geten offer a facilitated support group for trans and GNC people every second week on Zoom. They also co-ordinate a Messenger group of trans and GNC people where they have discussions of importace to them. | |
| Rromnjako Ilo | Contact Vesna Ćerimović on Rromnjako_ilo@yahoo.com or 069 50 81 977 or 023 775 843 | General information, guidance or advice regarding your rights and available SOS support services. | |
Slovenia
| Legebitra | legebitra.si/en/services/ | Legebitra are sometimes able to offer legal counselling, support groups, and services for people living with HIV. There is more information about the services that Legebitra can provide on their website, and a simple form to get in touch. | |
| ŠKUC Magnus & ŠKUC LL | www.magnus.si and www.ljudmila.org/lesbo/ |
Contacts: Jernej Škof, Tatjana Greif kulturnicenterq@gmail.com, sekcijaskuc@mail.ljudmila.org 386 1 430 35 30 Metelkova 6, 1000 Ljubljana |
ŠKUC-LL and ŠKUC-Magnus represent two of the oldest LGBTI organisations in Slovenia and eastern and south-eastern Europe. They can provide basic information, guidance or advice regarding your rights and available support services. |
Turkey
| 17 May Association | www.17mayis.org | info@17mayis.org | You can fill out a simple form to apply for psychosocial and/or legal support. The website also has lots of other information for the LGBTI+ community. |
| Kaos GL | www.kaosgl.org | Please visit the website for information and news, or for direct support please contact 17 May Association. | Kaos GL is one of the oldest and the largest LGBTI+ organizations in Turkey. Kaos GL works with 17 May Association to support the LGBTQI+ community in Turkey. |